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KODA VOICE Talk to sales

Solutions · Real estate teams

Local numbers and a licensed carrier for real-estate prospecting conversations.

Koda Voice provides real-estate brokerages, investors and inside-sales teams with local phone numbers in the markets they farm, caller-ID name (CNAM) records, number-reputation monitoring and calling-hour awareness. Koda is a licensed U.S. voice carrier: it assigns the number, signs the call under its own STIR/SHAKEN identity and vets every customer who uses the number.

What Koda provides

What Koda provides for real-estate teams

Numbers, identity, reputation and compliance, delivered over SIP to the phone system you already use.

  • Numbers

    Local numbers in the markets you farm

    Area codes that match the neighborhoods you work, assigned to your team. Existing numbers port in; see phone numbers.

  • Identity

    Caller-ID name (CNAM)

    Your brokerage or team name on record for each number, so the receiving carrier has a name to look up.

  • Reputation

    Number-reputation monitoring

    Answer-seizure ratio, average duration and short-call share watched per number, with a flag when a pattern changes.

  • Compliance

    Calling-hour awareness and consent-first practices

    The federal calling window and opt-out handling are written into Koda's acceptable-use policy and covered at onboarding.

Local presence

Why does a local number matter when you call a neighborhood?

A local number matters because it is the first thing a homeowner sees: an area code, a name if one is on file and, on many phones, a label if the number has a poor history. A number from the market you work says you are local before you do.

Koda Voice assigns local numbers for the markets a team actually serves and expects each number to carry one consistent identity. Rotating numbers to outrun a label is the opposite, and Koda's acceptable-use policy prohibits rotating or discarding calling numbers to evade labeling or blocking. A swapped number never builds a history, and history is what the reputation engines score.

Number reputation

Why do agents' numbers get labeled spam, and what helps?

Spam labels come from call-analytics engines that wireless carriers deploy. TNS describes its Call Guardian engine as building a reputation profile for each number from real-time call events and crowd-sourced data; Hiya and First Orion run comparable services. The engines do not know who you are; they see how a number behaves.

Pattern Why it hurts Practice
Numbers used briefly, then swapped A label scores a number's history; a swapped number has none. One number per market, kept.
Short calls, few answers A run of unanswered or seconds-long calls is what an unwanted caller looks like. Live conversations with people you can help.
Calls outside the legal window, or after an opt-out Complaints follow, and complaints feed the engines. Respect 8 a.m. to 9 p.m. called-party time; honor do-not-call requests.

Koda's part is monitoring and vetting: call patterns watched per customer and per number, and every customer identified at onboarding, so the numbers on its network belong to known businesses. A carrier that carries anything cannot protect anyone's reputation. More in why calls get flagged as spam likely.

Calling hours

What are the calling hours for prospecting conversations?

Calling hours for telephone solicitations are set by federal rule. Under 47 CFR § 64.1200(c)(1), a Federal Communications Commission (FCC) rule published by Cornell's Legal Information Institute, no telephone solicitation may be made to a residential subscriber before 8 a.m. or after 9 p.m. local time at the called party's location. The window follows the person you call, not your office. State rules may also apply; Koda publishes no state table and gives no legal advice.

Calling-hour awareness at Koda means the window is in the acceptable-use policy every customer accepts, onboarding covers how your phone system handles the called party's time zone, and traffic monitoring sees when calls are placed. The same policy requires customers to honor do-not-call and opt-out requests.

Caller-ID name

How does caller-ID name (CNAM) help a homeowner recognize you?

Caller-ID name (CNAM) is the name tied to a phone number in a caller-name database. The name is not carried inside the call; the receiving carrier looks the calling number up and displays what it finds. Koda sets the CNAM record for the numbers it assigns, using the brokerage or team name verified at onboarding. Whether the name appears depends on the receiving carrier and device, so CNAM is one signal among several, not a switch.

Call signing

How does Koda's own STIR/SHAKEN identity affect your calls?

STIR/SHAKEN signs a call with the identity of the carrier that originated it. Koda Voice is an authorized STIR/SHAKEN service provider with the STI Policy Administrator (STI-PA), iconectiv, under Service Provider Code 583H, and holds an STI certificate from an approved STI Certification Authority. Calls originated on Koda's network are signed under Koda's own Service Provider Code, not a reseller's certificate.

Attestation level follows the SHAKEN framework (ATIS-1000074): A when the customer is verified and authorized to use the number, B when the customer is verified but the number cannot be confirmed, C otherwise. Attestation is decided per call against those conditions, so no carrier can promise a level in advance. Koda's Know-Your-Customer review and number assignment are how Koda establishes the customer relationship and number authorization that A requires; when a number cannot be verified, Koda signs at B. See attestation levels A, B and C and the STIR/SHAKEN page.

Getting connected

How does a team connect: phone system, CRM phone or software platform?

  1. 01

    Tell Koda about the team

    Legal entity, markets, the phone system placing the calls and how you obtain consent. That is the Know-Your-Customer review; here is what to expect.

  2. 02

    Choose numbers and set the name

    Local numbers in each market, or port what you already use. The caller-ID name goes on record.

  3. 03

    Connect over SIP

    Your phone system, softphone or bring-your-own-carrier platform connects to Koda's SIP trunk by IP allow-list or SIP credentials. An engineer tests calls with you.

  4. 04

    Go live with monitoring

    Call patterns are watched per number from the first call. If a pattern shifts, you hear from Koda.

If your CRM's phone cannot bring its own carrier, see Koda for software platforms.

FAQ

Frequently asked questions

Does a local area code change whether homeowners pick up?

A local area code tells the person you are calling that the number belongs to their market, the first thing they see before answering. Koda Voice publishes no answer-rate statistics; uplift figures found online are vendor claims Koda has not verified. A local number gives you one consistent identity in your market.

Why is my real-estate number showing as spam, and how do I fix it?

Spam labels come from call-analytics engines that wireless carriers deploy, which score each number on its call patterns and recipient reports. A number that places many short, unanswered calls or draws complaints looks like an unwanted caller to those engines. What helps: one number per market, a caller-ID name on file, calls inside legal hours and opt-outs honored.

When am I allowed to call homeowners?

Federal rules under 47 CFR 64.1200(c)(1) prohibit telephone solicitations to residential subscribers before 8 a.m. or after 9 p.m. in the called party's local time. State rules may also apply. Koda's acceptable-use policy requires customers to apply that window and any stricter one that applies. Koda does not give legal advice; confirm the rules with counsel.

How do I show my brokerage name on caller ID?

Caller-ID name (CNAM) is a record tied to your number, not data sent with the call. Koda sets the CNAM record for each number it assigns, using the brokerage or team name verified at onboarding. The receiving carrier looks the number up and displays what it finds, so what appears varies by carrier and device.

Does STIR/SHAKEN attestation apply to a small team's calls?

STIR/SHAKEN attestation applies to calls originated on Koda's network, whatever the size of the team behind them. Koda signs under its own Service Provider Code, 583H, and sets the attestation level per call under the SHAKEN framework (ATIS-1000074): A when the customer is verified and authorized to use the number, B when the customer is verified but number authorization cannot be confirmed, C otherwise.

Can I use Koda numbers with my CRM phone or phone system?

Koda numbers work with any phone system or platform that connects over SIP: a business phone system, a browser softphone or a software product that lets you bring your own carrier. If your CRM's built-in phone cannot, the vendor can connect to Koda as a platform. An engineer tests the trunk with you.

Talk to Koda about your markets.

Tell us the markets you work and the phone system your team uses. We reply with an interconnection plan and a rate deck.

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