Koda's RMD listing certifies that a robocall mitigation program covers the calls Koda originates; this page summarizes that program. Under FCC rules at 47 CFR 64.6305, every voice service provider certifies in the RMD that all calls it originates are covered by a robocall mitigation program. Koda's listing is in the Trust Center with a verification link; the RMD guide explains the database.
Trust Center · Robocall mitigation
Koda Voice's robocall mitigation program: customer vetting, traffic monitoring, traceback response.
Koda Voice LLC keeps illegal calls off its network with three controls: Know-Your-Customer review before a customer can place a call, traffic-quality monitoring per customer and per route, and a 24-hour response to traceback requests. Koda Voice LLC has been listed in the Federal Communications Commission (FCC) Robocall Mitigation Database (RMD) since July 2026; this page summarizes the program that listing certifies.
Program
What Koda's robocall mitigation program covers
Prevent
How does Koda vet customers before they can place calls?
Customer vetting at Koda is a Know-Your-Customer review completed before credentials are issued.
| Reviewed at onboarding | What it establishes |
|---|---|
| Legal entity name, state of formation and business address | A real, locatable business whose name matches public records. |
| Website and tax identification (EIN) | The business exists outside its own onboarding form. |
| Authorized representative (name, title; government-issued ID when requested) | A named officer stands behind the account. |
| Technical, billing and compliance contacts | Who answers an inquiry, and how fast. |
| Nature of the business and intended use | Traffic is conversational business calling within the acceptable-use policy. |
| Expected traffic profile: destinations, calling hours, volume range, sending platform | The baseline that live traffic is measured against. |
| Consent and opt-out practices | How consent is obtained and do-not-call requests honored. |
| Prior voice providers and any blocking or enforcement history | Why the customer left its last carrier. |
| Whether the customer is itself a voice service provider | If so, its own RMD listing and vetting program are required first. |
False onboarding information is itself an acceptable-use violation. What to prepare is on Carrier KYC: what to expect.
Scope
What traffic does Koda accept, and what does it refuse?
Accepted traffic on Koda's network is conversational business calling: live, person-to-person calls placed by a vetted business.
Accepted
Conversational business calling
- Sales conversations, customer follow-ups, appointment confirmations and support callbacks.
- Inbound customer contact for a phone system or software platform.
- Prospecting conversations within the declared consent practices and calling hours.
Refused
What the acceptable-use policy prohibits
- Prerecorded or artificial-voice calls without the consent the law requires.
- Falsified, borrowed or unassigned caller ID.
- Telephone solicitations outside 8 a.m. to 9 p.m. in the called party's local time, per 47 CFR 64.1200(c)(1).
- Traffic outside the declared use, or calls from a domestic provider not listed in the RMD.
Detect
How does Koda monitor traffic quality after onboarding?
Traffic monitoring at Koda runs per customer and per route from the first call, against the profile the customer declared.
- Answer-seizure ratio: the share of attempts answered.
- Average call duration and the share of very short calls.
- Repeated or sequential attempts to the same numbers.
- Failure codes returned by terminating carriers.
- Complaint, traceback and number-reputation signals on a customer's numbers.
Traffic that departs from the declared profile is reviewed with the customer; Koda may hold, reject or block it while the review is open. Koda publishes no thresholds: the acceptable-use policy, not a metric, decides the outcome. Reputation labels are explained in why calls get flagged.
Respond
How does Koda respond to traceback requests?
Traceback response at Koda follows one procedure for the FCC, law enforcement and the Industry Traceback Group (ITG).
- 01
Receive
Requests arrive at compliance@kodavoice.com, read by the people who can pull call records.
- 02
Identify and respond within 24 hours
Koda matches the call to the customer and route from its own records and commits to respond within 24 hours, identifying the source of the call, as its RMD certification requires.
- 03
Act on the finding
If a Koda customer sent the traffic, the enforcement ladder on this page applies: notice, restriction, suspension of the numbers or route involved, and termination for repeat or serious violations.
Under 47 CFR 64.6305(d)(2)(iii), an RMD certification must include "a statement of the voice service provider's commitment to respond within 24 hours to all traceback requests from the Commission, law enforcement, and the industry traceback consortium." That consortium is the ITG, FCC-designated since July 2020 and re-designated each year, per the ITG's own account. Koda cooperates with the ITG.
Partners
Know your upstream provider: whose traffic does Koda accept?
Know-your-upstream-provider at Koda is one rule: Koda accepts calls directly from a domestic voice service provider only if that provider's filing appears in the Robocall Mitigation Database, as 47 CFR 64.6305(g)(1) requires. The check runs before any route is opened. The same rule puts Koda's own listing first on a partner's checklist, written out in how to verify a VoIP carrier.
Koda interconnects in both directions under its own credentials. Koda Voice LLC holds its own Operating Company Number (OCN), 583H, assigned by NECA, and calls originated on Koda's network are signed under Koda's own STIR/SHAKEN Service Provider Code (583H) with a certificate from an approved STI Certification Authority, not a reseller's certificate. The STIR/SHAKEN page and the network page describe the setup.
Enforce
What happens when a customer violates the policy?
Enforcement at Koda is a ladder; the rung depends on what the traffic looks like.
- Notice. Koda describes the traffic at issue, asks for an explanation or corrective action, and sets a deadline for the response.
- Restriction. Koda may rate-limit a route, block destinations or numbers, or hold traffic outside the declared profile while the review runs.
- Suspension. Koda may suspend some or all services, with or without notice, where it reasonably believes traffic is illegal, fraudulent, harmful to the network, or under a traceback, regulatory or law-enforcement inquiry.
- Termination. Repeated or serious violations, false onboarding information or refusal to cooperate with a traceback end the service agreement.
The acceptable-use policy states these remedies. Throughout, Koda cooperates with the FCC, law enforcement and the Industry Traceback Group.
Report a number
How to report a number or reach Koda's compliance team
Reports about a number that may be on Koda's network go to the compliance mailbox, which also handles traceback requests and Know-Your-Customer documentation.
Send to
compliance@kodavoice.comInclude four items:
- Calling number: the number shown on your caller ID.
- Called number: the number that received the call.
- Date and time, with your time zone.
- Description: what was said or played.
What happens next
- Koda confirms whether the number is on its network and says so if not.
- If it is, Koda reviews the traffic with the customer and replies to the reporter; call records go to regulators and the ITG, not the reporter.
FAQ
Frequently asked questions
What must a robocall mitigation program include under FCC rules?
A robocall mitigation program is the set of practices a voice service provider certifies in the Robocall Mitigation Database under 47 CFR 64.6305, covering every call it originates. The certification must include a commitment to answer traceback requests within 24 hours, and other providers may accept calls directly from a domestic provider only if its filing appears in the database.
What kinds of traffic are prohibited on Koda's network?
Prohibited traffic on Koda's network includes prerecorded or artificial-voice calls without the consent the law requires, falsified caller ID, telephone solicitations outside 8 a.m. to 9 p.m. in the called party's local time, and traffic outside the use declared at onboarding. The acceptable-use policy lists the full set.
How fast does Koda respond to a traceback request?
Traceback requests reach Koda Voice at compliance@kodavoice.com, and Koda commits to respond within 24 hours, the commitment every voice service provider makes in its Robocall Mitigation Database certification under 47 CFR 64.6305. Requests come from the Federal Communications Commission, law enforcement and the Industry Traceback Group.
Who do I contact to report an unwanted call from a Koda number?
Reports about a number go to compliance@kodavoice.com with the calling number, the called number, the date and time of the call and a short description. Koda's compliance desk confirms whether the number is on its network, reviews the traffic with the customer and replies to the reporter.
Send Koda your traffic profile.
The Know-Your-Customer review starts with one conversation: what sends the calls, where they go, the business behind them.