Last updated: September 23, 2026
Koda Voice is a communications technology provider offering voice, messaging, automation, analytics, and related services. We are committed to handling personal information responsibly and transparently. This Privacy Policy explains how Koda Voice collects, uses, discloses, stores, transfers, and protects personal information collected through our website, applications, portals, APIs, customer support channels, sales activities, and services.
Scope of This Policy
This Privacy Policy applies to Koda Voice customers, prospective customers, website visitors, business contacts, and, where applicable, end users whose personal information is processed through services provided by Koda Voice. It does not apply to employment-related information or to third-party websites, applications, or services that Koda Voice does not own or control. When Koda Voice processes personal information on behalf of a customer, the customer is generally the controller or business, and Koda Voice acts as a processor or service provider under the applicable agreement.
Definitions
For purposes of this Privacy Policy, “personal information” or “personal data” means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual. Personal information does not include information that has been anonymized, aggregated, or de-identified in a manner that cannot reasonably be used to identify an individual.
Personal Information We Collect
We may collect personal information directly from you, automatically through your use of our website or services, and from third parties where permitted by law. The categories of information we collect may include:
- Identifiers and contact details, such as name, company name, job title, email address, postal address, telephone number, account identifiers, and online identifiers.
- Account and commercial information, such as login credentials, customer profile information, service plans, subscriptions, billing records, payment-related information, invoices, transaction history, and customer support records.
- Communications and service data, such as call detail records, message detail records, routing information, phone numbers, call or message metadata, voicemail-related data, recordings, transcripts, prompts, outputs, and other content processed through Koda Voice depending on the services and settings used.
- Device, network, and usage data, such as IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, timestamps, diagnostic data, API usage, log files, and interactions with our website or services.
- Compliance and verification information, such as identity verification details, business verification information, telecom registration information, consent records, opt-in and opt-out status, fraud prevention data, sanctions screening information, and records needed for legal or regulatory compliance.
- Marketing and event information, such as communication preferences, survey responses, webinar or event registrations, campaign interactions, and information you provide when requesting demos, resources, or sales assistance.
- Information from third parties, such as business partners, service providers, public databases, communications carriers, fraud prevention vendors, analytics providers, and other sources permitted by law.
How We Use Personal Information
Koda Voice may use personal information to provide, operate, maintain, troubleshoot, secure, and improve our website and services; create and administer accounts; verify customers and users; process orders, payments, and invoices; deliver voice, messaging, AI, analytics, and support features; communicate about transactions, service notices, security alerts, product updates, and administrative matters; respond to inquiries and provide customer support; personalize user experiences; measure website and service performance; develop new products and features; conduct sales and marketing activities where permitted; detect, prevent, and respond to fraud, abuse, security incidents, spam, unlawful activity, and technical issues; comply with legal, regulatory, industry, carrier, and contractual obligations; enforce agreements and policies; protect rights, safety, and property; and carry out purposes disclosed at the time of collection or with consent.
Legal Bases for Processing
Where applicable law requires a legal basis for processing, Koda Voice may process personal information because the processing is necessary to perform a contract, comply with legal obligations, protect legitimate business interests, protect vital interests, carry out a task in the public interest, or because consent has been provided. Legitimate interests may include operating, securing, improving, and marketing our services, preventing fraud or misuse, and supporting business operations.
Cookies and Similar Technologies
We may use cookies, pixels, local storage, analytics tools, and similar technologies to operate our website, remember preferences, understand site traffic, improve performance, and support marketing or measurement activities. You can usually control cookies through your browser settings, but disabling certain cookies may affect website functionality.
How We Disclose Personal Information
We may disclose personal information to affiliates, service providers, vendors, contractors, payment processors, hosting providers, cloud infrastructure providers, analytics providers, customer support providers, communications carriers, telecom partners, platform providers, fraud prevention vendors, professional advisors, and other third parties that help operate, support, secure, or improve Koda Voice. We may also disclose information when required by law, subpoena, court order, regulator, carrier, or governmental request; to protect rights, safety, security, and property; to investigate suspected fraud, abuse, spam, network misuse, or unlawful activity; to enforce agreements and policies; in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction; or with your direction or consent.
SMS, MMS, and messaging consent. Koda Voice does not sell or share mobile opt-in information, text messaging originator opt-in data, or consent records with third parties for promotional or marketing purposes. We do not share your opt-in to a messaging campaign with any third party for purposes unrelated to providing the services of that campaign. We may share personal information, including SMS opt-in or consent status, with vendors and service providers that help us deliver messaging services, such as platform providers, phone companies, carriers, compliance vendors, and other vendors involved in message delivery, fraud prevention, security, support, or legal compliance.
Data Security
We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of any suspected unauthorized use.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, prevent fraud or abuse, and meet other legitimate business purposes. Retention periods may vary depending on the type of information, service configuration, legal requirements, and customer instructions.
Your Privacy Rights and Choices
Depending on where you live, you may have rights to request access to, correction of, deletion of, portability of, restriction of, or objection to certain processing of your personal information. You may also have the right to opt out of certain disclosures, targeted advertising, sales or sharing of personal information, or marketing communications. If you are an end user of a Koda Voice customer, we may direct your request to that customer when the customer controls the relevant personal information. To exercise applicable rights, contact us using the information below. We may need to verify your identity and authority before responding.
California and Other U.S. State Privacy Notices
If applicable state privacy laws apply to Koda Voice’s processing of your personal information, you may have additional rights, including the right to know categories of personal information collected, sources, purposes, categories of recipients, and whether personal information is sold, shared, or used for targeted advertising. Koda Voice does not knowingly sell personal information in the traditional sense. Where required, we will honor valid opt-out requests and other privacy rights as required by applicable law.
Marketing Communications
You may opt out of marketing emails by following the unsubscribe instructions included in those messages or by contacting us. Even if you opt out of marketing communications, we may still send transactional, legal, security, or service-related communications.
International Data Transfers
We may process and store personal information in the United States and other locations where we or our service providers operate. If personal information is transferred across borders, we will take steps designed to protect it in accordance with applicable law, which may include contractual, technical, and organizational safeguards.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Third-Party Services and Links
Our website or services may contain links to third-party websites, integrations, or services. We are not responsible for the privacy practices, security, or content of third parties. You should review the privacy policies of any third-party services you choose to use.
Customer Content and Service Data
Customers are responsible for determining whether they may collect, submit, transmit, record, store, or otherwise process personal information through Koda Voice services, including voice recordings, transcripts, prompts, outputs, message content, and call or message metadata. Customers are also responsible for providing legally required notices, obtaining legally required consents, honoring end-user choices, and using Koda Voice services in compliance with applicable law, carrier requirements, and contractual obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by posting the updated policy on our website, updating the effective date, or taking other steps required by law. Your continued use of our website or services after an updated policy becomes effective means you acknowledge the revised policy.
Contact Us
If you have questions about this Privacy Policy or would like to exercise privacy rights, please contact Koda Voice at: privacy@kodavoice.com //1919 Taylor St., Ste. F, Houston, TX 77007 // 818-266-1226.